Just the other day, I got a package from my parents containing some stuff that I could not bring when I took the flight from India. Most of it was used personal stuff and a lot of cookies. I was actually surprised to see a letter asking me to pickup my 14 kg package instead of the customary yellow around the fringes slip from the post-office. I was shocked to see that I had to pay VAT on the goods of around 335 DKK of which around 150 DKK was the assessment charge (you have to pay for the work they did to put the VAT). It seemed a bit strange to me since the entire value of the goods in the package was less than 200 DKK. And I wanted to know how they had fixed up the charges. I searched frantically online but could not get anything about the rules for sending international non-commercial postage. I could dig up some rules and regulations on what one can send and how it can be assessed but it seemed fairly academic missing a lot of practical questions.
I did find a lot of posts saying how people found the postage system here ridiculous because of the international posting guidelines and how everyone in the post-office is apathetic about it. I had a 14 day window in which I had to pick up the package else it will be sent back. I talked to the customs department in the post-office and they told me that a student does not have to pay any taxes on his stuff if it does not have high commercial value. The problem with my package was they could not infer that it belonged to a student and my parents had not filled the customs declaration very clearly about the used stuff and its value. So, he raised a case for me and told me I have to wait until they free my package off taxes. 5 days went by and I had only 5 days remaining before the package was sent back. No news of my case. I called up and my case was assigned topmost priority. After furnishing a scan of my student card my package was freed of taxes and I could pickup the package next day.
Overall, my experiences with the Danish Postal system has always been topnotch. In this case, although I was perplexed over the taxation initially (I am not going into a debate of its fairness), but eventually everybody at the postal office was very helpful in resolving the case amicably. The next time I eat one of cookies which my mother sent I won’t crib about how costly it was. Yay to the sane and friendly Danish Postal system !! Don’t be afraid to poke the right people. More often than not you will have a satisfactory and sane resolution. We live in reasonable times, don’t we ? That’s a topic for another day.