The other week I had gone to the Fotex store in Lyngby storcenter for my grocery trip. I came across a superb offer on Pancake mix. If you buy one you pay 22 kr. but if you buy 2 you only pay 26 kr. Given my love for pancakes buying 2 pancake mixes was just a no-brainer. I bought my stuff and came back home happier than ever. The next day I noticed I had only brought one pancake mix and the other must have got left behind in the shopping bag. I checked my bill to confirm and I saw that I had paid for 1 pancake mix for 22 kr.
That was not a happy feeling, but knowing how awesome the people in Fotex are I figured I could go the next day and pick another mix and pay just 4 kr. and be done with it. So I went. I went to the counter and explained the situation the girl at the counter and asked if its ok to pick up another and pay 4 kr. She rolled her eyes as she looked at another girl she was happily chatting with and asked me to explain it again. I did so dutifully taking all the pauses in the world and making sure I left no cryptic PhD talk in it. The girl at the counter again looked at the girl she was chatting with, rolled eyes, and said “No, that’s not possible. Its a new day”. Now that did not seem to make any sense.
I did not want to argue with her so I went over to another guy and asked whats the return policy. He told me if you have the bill and return the stuff within 30 days, we would accept it. So, I went to the counter again and politely asked the girl if I could return the pancake mix I bought. She said, “Yes”. I said, “Great, then please take it back”. I also told her that if this is so, isnt it exactly the same thing I suggested earlier ? That I return the stuff get 22 kr. back and then go buy 2 pancake mixes for 26 kr which is the same as paying 4 kr. for the other mix. The girl just made a weird face and said, “Please give the mix and the bill”.
That I did, she went to her computer and did some stuff and came back and told me that the mix I was returning was not on the bill. The bar code on the mix did not seem to match with what the computer showed for the mix purchased in the bill. I just stared incredulously. I told her that was the bill and I have not bought any other mixes and the mix must be on the bill as otherwise the machines which detect if you have paid for stuff you are taking out of the store would have beeped when I took it the other day. How am I supposed to know what bar codes get put on the bill or not ? Am I not supposed to trust people on the counter ? Am I supposed to go check bar codes on bill after every purchase ? Her reaction was, “I am sorry” and she walked off. It really felt insulting the way the entire episode panned out. I am not being stingy about the money, I had just gone to correct an honest mistake. Given my past brushes with people in the stores here I was more than certain that the solution would just be eked out in a matter of seconds. It did not matter if I would have got the other mix for 4 kr. if the whole situation was handled with more care and understanding than plain rude, insulting behavior. What actually panned out was an episode of rude nonsensical behavior which has made me a bit wary of what to expect in stores. Maybe I was just lucky so far and this was just a jolt to restore the normalcy of day to day life.